19 February 2018

Full Time Call Center Agent Job at Ikeja Electricity Distribution Company Lagos


Apply Call Center Agent Job at Ikeja Electricity Distribution Company Lagos.

Ikeja Electricity Distribution Company (IKEDC) - Buoyed by a mission to redefine customer experience and be the provider of choice wherever energy is consumed, Ikeja Electricity Distribution Plc (Ikeja Electric), Nigeria's largest power distribution network powers lives and businesses with innovation and unwavering drive for excellence. The company began its new phase of growth and expansion on November 1st, 2013 following the handover of the defunct Power Holding Company of Nigeria (PHCN) to NEDC/ KEPCO Consortium under the privatization scheme of the Federal Government of Nigeria.

Call Center Agent Job at Ikeja Electricity Distribution Company Lagos

Ikeja Electricity Distribution Company Call Center Agent Job Vacancy 2018

Job Title: Call Center Agent

Location: Lagos

Job Type: Full time

Reporting To: Customer Service Supervisor

Job Role

The applicant is in charge of receiving audio complaints from various sources such as consumers, the CEO- IE, Consumer Protection Council (CPC), NERC, Independence Corrupt Practices (ICPC), IKEJA forum of NERC etc.

SEE ALSO: Padua Petroleum Nigeria Limited Process Engineer Job Vacancy Lagos

Applicants Responsibilities
  • To take telephone calls on behalf of IE in order to fulfill customer requirements.
  • To know the most up to date information on all product and services of IE and be able to help customers in a quick and friendly fashion.
  • Maintains communication equipment by reporting problems.
  • Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures.
  • Provide information about company programs, products and services.
  • Report electric emergencies and outages.
  • Provide data to customers requesting new services and/or construction and channel to appropriate office.
  • Seek resolution of customer complaints.
  • Respond to utility commission and agency inquiries.
  • Updating customers' account.
  • Assist in Carry out any other duties as requested by Head customer Service and Head of Department.
  • Obtains client information by answering telephone calls; interviewing clients; verifying information.
  • Respond to billing inquiries and handle customers' high bill complaints.

Minimum Qualifications
  • Requires between 2-3 years relevant work experience with advanced/ extensive knowledge and mastery of relevant theories, principles and complex techniques gained through broad experience or special development.
  • This role requires a first degree or its equivalent diploma qualification.

Technical Competencies:
  • Good Phone Skills.
  • Good Analytical skills.
  • Commitment to Task.
  • Possesses current knowledge of profession.
  • Knowledge of the business
  • Good customer service management.

Applicant Behavioral Competencies:
  • He/She must be Persuasive.
  • Must have good customer Service
  • Ability to work under pressure and multi task effectively.
  • Good Verbal communication & interpersonal Skills.
  • Attention to Detail.

How To Apply for Ikeja Electricity Distribution Company Call Center Agent Job 

Interested and qualified candidates should:
Kindly Follow this Link to Apply

Ikeja Electricity Distribution Company Call Center Agent Job Application Deadline

5th March, 2018.

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